Fast Delivery Are Deliveries Subject to a Fee? For UK Mainland deliveries, excl Highlands: Delivery is free of charge on orders over £40 inc. VAT. For orders under £40 inc. VAT - a delivery charge of £3.90 inc. VAT. For Northern IE, Channel Islands, Highlands & UK Islands and Isle of Man:Delivery is free of charge for orders over £144 inc. VAT. For orders under £144 inc. VAT, a fixed delivery charge of £12.00 inc. VAT. How Can I Change My Billing and Delivery Address? You can make any changes in the My Addresses field under the My Account menu, or in the Delivery Address tab while completing your purchase. You can choose your predefined addresses as your billing or shipping address during your order, or you can add a new address. How Do I View My Orders? You can view your order information in the ‘My Orders’ section under the ‘My Account’ menu. What Are the Delivery Terms? For UK Mainland deliveries, excl Highlands: Orders placed Monday – Thursday before 5pm are delivered next working day. Orders placed after 5pm will be delivered in 2 working days after ordering. Orders placed on Friday before 5pm will be delivered the following Monday. Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Tuesday. For Northern IE, Channel Islands, Highlands & UK Islands and Isle of Man: Orders placed Monday – Thursday before 5pm are delivered in 2 working days after ordering. Orders placed after 5pm will be delivered in 3 working days after ordering. Orders placed on Friday before 5pm will be delivered the following Tuesday. Orders placed on Friday after 5pm and orders on Saturday & Sunday will be delivered the following Wednesday. In General: Working days are Monday to Friday. We are closed during Bank Holidays, you should expect delay in deliveries during bank holidays. What Should I Do When I Receive My Order? Our parcel carriers should deliver your order complete and undamaged. Before accepting delivery, please check the outer package for any damage and check the entire order for any shortages. In such cases, it is required that the proof of delivery is signed noting any damage or shortages. On the rare occasion that you do find any damages or shortages, please contact our Customer Services team by phone, web chat or e-mail. They will then initiate any returns and exchanges on your behalf.
